Our Simple Return Policy!
~Returns~
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned with original packaging (if applicable).
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*Any Item that is returned/and or received to us after 30 days is voided.
Item must be postmarked before day 30.
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*Please do not send your purchase back to the manufacturer.
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*Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*"Free Gift Card" Purchases Amount will not be included. (if applicable)
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*Late or missing refunds (if applicable)
If you haven’t received a refund within 2-5 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve exhausted these steps beyond 5 business days and you still have yet to receive your refund, please contact us using your preferred method, and we will assist you:
If you haven’t received a refund within 2-5 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve exhausted these steps beyond 5 business days and you still have yet to receive your refund, please contact us using your preferred method, and we will assist you:
E-MAIL: (Recommended)
groundedinfaithtees@gmail.com
PHONE:
1-502-999-5010
Mon-Thursday
10a.m-3p.m
CHAT (located on our website)
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*Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but we will gladly exchange it for you.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but we will gladly exchange it for you.
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*Exchanges
We will kindly exchange your item for the same item at equal or lesser value if your item was damaged, incorrect size, or wrong item sent. *(not likely)
We will kindly exchange your item for the same item at equal or lesser value if your item was damaged, incorrect size, or wrong item sent. *(not likely)
If you need to exchange, send us an email at:
groundedinfaithtees@gmail.com
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*Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund {as you purchased} for the value of your return. Once the returned item is received, we will contact you via e-mail and if applicable a refund will be issued. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund {as you purchased} for the value of your return. Once the returned item is received, we will contact you via e-mail and if applicable a refund will be issued. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
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*Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, Grounded In Faith Tees will pay the cost of shipping for your replacement item. If for some reason your item was/is defective in some way upon receipt, please contact us and we will handle it for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, Grounded In Faith Tees will pay the cost of shipping for your replacement item. If for some reason your item was/is defective in some way upon receipt, please contact us and we will handle it for you.
You will receive a tracking number for your order.
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*GIFT CARD PURCHASE
All items purchased with a Gift Card will receive store credit of the Gift Card value.
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*If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You can download the App at checkout.
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*Damaged Items
We apologize if you received your item, and it was damaged in some way. Our policy will allow you options for a better fit for you. Please email us your concern and we will contact you with details. Thank You!!